Monthly Subscription Box FAQs

 

How does the subscription box work?

Every month you'll receive a limited edition candle. 

 

How much does it cost?

Single month - $22/month

 

When will I be charged?

You will be charged each month on the date of your initial purchase. Depending on the payment option you select, the frequency will change.  

 

Can I use my discount code?

Discount codes are NOT valid on monthly subscription boxes. 

 

What size candle will I receive?

You will receive our standard 10 oz. single wick candle. 

 

Can I skip a month?

Absolutely! You will be able to preview the scent ahead of time. If it's not a fave of yours, log into your account here and select Manage Subscription. Select Edit Subscription then Manage upcoming orders from the drop down menu. You'll be able to see the next seven upcoming subscriptions. 

 

Is there a fee to cancel?

Nope! If you would like to cancel your subscription log into your account here and select Manage Subscription. Click on Edit Subscription and scroll down and select Cancel Subscription. If you have a prepaid subscription, select Prepaid Settings and change the dropdown option to NO. This will ensure your subscription doesn't renew. 

 

When will I receive my candle?

Monthly subscription boxes began shipping on the 15th of every month. 

 

How do I know what the scent will be? 

On the 8th of every month, a new scent will be revealed via email. If you do not receive email updates, you can sign up here.

 

When will each scent be available? 

Each scent will be available for purchase until the 7th of each month. October's scent will be from September 8th until October 7th. November's scent will be available from October 8th until November 7th. Sign up before the 7th to ensure that you will receive that month's scent.  

 

How much is shipping? 

Shipping is included for the monthly subscription box only. For international orders, please contact us at info@lightthecandleco.com

 

My candle broke in transit, what do I do?

If you candle arrives broken, please email us immediately at info@lightthecandleco.com with pictures and we will send you another candle!

 

My shipping information is incorrect, how do I fix it?

Log into your account here and select Manage Subscription. Click on Edit Subscription and select address and shipping information and update your information. 

If you mistakenly have your candle shipped to the wrong address or your candle was returned back to us, please email us at info@lightthecandleco.com. There is a charge of $7.99 to have the candle reshipped to the correct address. 

 

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